PMS integration
receptionOS + FelgDent.
A live FELG Dent integration. receptionOS checks available slots and creates an appointment request. The slot is held immediately, and reception approves the request in the PMS.
FelgDent calendar, live
Availability comes from FELG Dent. The clinicians, appointment types and functions depend on the practice configuration.
Appointment requests in FELG Dent
The bot creates a request and holds the slot. FELG sends the patient an SMS after reception approves it.
Reception handles changes
The available connection cannot reschedule or cancel. The bot records the request and passes it to the team.
How the rollout works
We agree which functions the practice needs: booking, reading visits or confirming attendance. Testing includes the full request flow and reception’s approval step.
- Functions enabled separately for each practice
- Availability and appointment types in FELG Dent
- Request, approval and notification tested
What changes for the front desk
Reception sees and approves the appointment request in FELG Dent. Staff still need to carry out changes and cancellations. Reading appointments and confirming attendance also work within the configured scope.
- A request with a held slot
- Reception approval before the SMS
- Changes and cancellations handled by staff
FAQ
Frequently asked questions
This connection creates an appointment request in FELG Dent. The slot is held immediately, but reception must approve the request. The patient SMS is sent after approval.
Not through the currently available FELG Dent connection. It takes the request and passes it to reception, who makes the change in the PMS.
Yes. Reading appointments and changing status to confirmed have been verified in a live deployment. These functions need enabling and testing for the particular practice.
No. Functions are agreed individually. Working access to FELG Dent does not automatically enable booking, appointment reads and attendance confirmation together.
See how it works for you
Leave your details and we'll show you receptionOS on your clinic's example.
