receptionOS is an AI-powered reception automation platform for dental clinics. It handles patient communication 24/7 via phone, email, and SMS, books appointments, collects prepayments, and reduces no-shows by 69%.

How does receptionOS reduce patient no-shows?

receptionOS automatically sends appointment reminders via SMS and email, collects prepayments at booking, and intelligently fills schedule gaps. This reduces no-shows by up to 69%.

Does receptionOS integrate with my dental practice management system?

Yes. receptionOS integrates natively with IQ Dental, Estomed, SmartDental, and FelgDent, the leading practice-management systems in Poland, syncing calendars, appointments and doctor availability. Running a different system? Tell us and we'll check whether we can connect it. Details: https://receptionos.com/en/integracje/

How much does receptionOS cost?

receptionOS offers 3 plans: Starter from 1300 PLN/month, Optimum from 2300 PLN/month, and Elite from 3300 PLN/month. Price depends on the number of chairs in the clinic. Starter and Optimum are coming soon, Elite waitlist is open.

Does the AI voicebot sound natural?

Yes, the receptionOS voicebot uses advanced AI technology to conduct natural conversations with a human-like voice. Patients can book appointments, ask questions, and get information as if they were speaking with a real receptionist.

What is the Top 1% Digital Clinic Programme?

It's an exclusive receptionOS programme limited to one clinic per region. It includes full AI reception automation, priority onboarding, and dedicated support from day one.

AI reception setup: what should a dental practice prepare?

Prepare the tasks AI reception should handle, current practice information and calendar-booking rules. Also assign a person to accept the setup and maintain the information. A price-list PDF alone does not describe the whole reception workflow.

Agree the initial scope

Start with a few frequent tasks that have clear outcomes. Separate booking from service information and requests to speak to a clinician. For each, record the intended result and who handles exceptions.

Prepare an onboarding pack

Review the information with reception, especially where the website, calendar and staff notes disagree.

Locations: addresses, opening hours and phone numbers.
Appointments: names, durations, clinicians and online-booking restrictions.
Prices: amounts or ranges, plus cases requiring an individual consultation.
Rules: new patients, changes, cancellations and handover to a person.
Ownership: who approves information, changes scripts and reviews errors.

Check the integration and the outcome

Booking, rescheduling and cancellation are separate operations. IQ Dental supports these actions. With FELG Dent, reception approves a new request and staff make changes or cancellations. Check the current integration scope for your software.

Create a fictional appointment in an agreed test and verify date, clinician and duration in the calendar.
Test an unavailable slot, incorrect details and a service outside scope.
Confirm that an unresolved request reaches someone responsible for completing it.

FAQ

How long does onboarding take?

Timing should follow the agreed scope, telephony and PMS access, and test results. Ask for dependencies and acceptance criteria as well as a launch date.

Should we share a staff member’s password?

First agree the appropriate access method and permissions. Do not send passwords in ordinary messages. Configuration should also cover revoking access later.

What should we agree about cancellation?

Notice, final-month charges, restoring call routing, access to records and disconnecting the integration. Check these in the particular provider’s offer or contract.

Use our 12 voicebot acceptance scenarios before signing off. NIST AI RMF also discusses responsibility and evaluation. This checklist is an editorial implementation proposal, not certification or a promised setup time.