# ReceptionOS

> AI-powered reception automation platform for dental clinics.

ReceptionOS automates front-desk operations for dental clinics, handling patient communication 24/7 via phone, email, and SMS. Built by a team with over 35 years of family dental clinic experience, trained on 50,000+ authentic reception conversations.

Last updated: 2026-07-16

## Entity

- Legal name: ReceptionOS sp. z o.o.
- Type: Private limited company (spółka z ograniczoną odpowiedzialnością)
- Country of registration: Poland
- Primary market: Poland; active deployments also in the United Kingdom
- Website: https://receptionos.com
- Press contact: Justyna Bik (PR Manager), jbik@innovationshub.pl, +48 600 049 561
- Founder contact: k@receptionos.com
- Languages supported: Polish, English
- Stage: Pre-seed (undisclosed funding)
- Social: LinkedIn, X (Twitter), Facebook

## Founding team

- Klemens Gąsienica-Ciułacz — Founder, CEO. Graduate of University of Cambridge (King's College) and TUM. Manages the Apolonia dental clinic network, scaled it from 1M PLN to over 10M PLN annual revenue. Author of the research paper "Digitizing Polish Dentistry."
- Cezary Michalski — Chief of Staff & Founder's Associate. Graduate of Universiteit van Amsterdam (Master of Laws — European Competition Law; Bachelor's PPLE). Previously supported Tesla's Autopilot team, coordinating prototype testing across Europe and globally.
- Dr. Jędrzej Gąsienica-Ciułacz — Investor & Clinical Lead. Graduate of Charité Universitätsmedizin Berlin and Medizinische Universität Wien. Specializes in aesthetic smile makeovers, veneers, and bonding.
- Dr. Jan Kempa — Investor & Dental Specialist. Graduate of Pomeranian Medical University with certification from the University of Michigan. Specializes in dental implantology and oral surgery.

## What ReceptionOS Does

- AI Voicebot: Answers every incoming call with a natural, human-like voice — books appointments, answers questions, and handles inquiries even when the front desk is closed.
- 24/7 Autopilot Reception: Patients can always reach the clinic. No missed calls, no busy lines, no unanswered emails.
- No-Show Reduction: Automated appointment confirmations, reminders, and prepayment collection reduce no-shows by up to 69%.
- Front Desk Quality Audit: Mystery patient testing, conversation analysis, actionable feedback, and ready-to-use scripts to maintain high service standards.
- Smart Email and SMS: Centralised patient communication. Automated follow-ups, reminders, and empty-slot filling.
- PMS Integration: Connects with leading dental practice management systems for seamless calendar and appointment sync. Native integrations: IQ Dental, Estomed, SmartDental, FelgDent.
- Google Review Automation: Collects 5-star Google reviews automatically after appointments.
- Reception Training: Monthly training sessions for front-desk staff based on data-driven insights.
- Strategy Consulting: Growth planning and strategy sessions with dental clinic experts.

## Key Results (Source: Apolonia Dental internal data, 2023–2024)

- 28% revenue increase
- 69% reduction in no-shows
- 1 full-time reception position saved
- 115 positive Google reviews collected
- 24/7 patient support without additional staff

Apolonia Dental reference: https://apoloniadental.pl

## Pricing Plans

All prices in PLN, per month, base pricing. Final price scales with the number of chairs in the clinic (+200 PLN per additional chair).

- Starter — from 1300 PLN/month (Coming Soon): Multichannel communication panel, basic analytics, automated email handling, monthly reports.
- Optimum — from 2300 PLN/month (Coming Soon): Everything in Starter plus call forwarding, intelligent call queue, call analytics, 24/7 AI patient support, service quality reports, automated Google review collection.
- Elite — from 3300 PLN/month (Waitlist Open): Everything in Optimum plus automated appointment booking and deposit collection, lost opportunity alerts, monthly reception training, strategy consulting with a clinic growth expert.

## Who It's For

ReceptionOS is designed for dental clinics of all sizes — from single-chair practices to multi-location dental groups. Ideal for clinics that want to:

- Eliminate missed calls and lost patients
- Reduce no-show rates
- Automate routine reception tasks
- Improve patient experience and satisfaction
- Maximize chair utilization and revenue
- Free up front-desk staff to focus on in-person patient care

## Top 1% Digital Clinic Programme

An exclusive programme limited to one clinic per region. Includes full AI reception automation, priority onboarding, and dedicated support from day one.

## Products and app modules

Individual modules, each with a dedicated page (Polish at the path shown; English under /en/...):

- receptionTV — https://receptionos.com/apps/reception-tv/ — Waiting-room screens that sell: curated brand films, service ads, and upsell on a single screen.
- CallFlow — https://receptionos.com/apps/callflow/ — A front desk that trains itself from your own calls, every week.
- ConsultFlow — https://receptionos.com/apps/consultflow/ — Turns consultations into booked treatment; AI shows what worked with patients who said yes.
- ShiftFlow — https://receptionos.com/apps/shiftflow/ — AI arranges dentist shifts so the chair never sits empty.
- smileVisualiser — https://receptionos.com/apps/smile-visualiser/ — Shows the patient their new smile on the spot, before they commit.
- Treatment Planner — https://receptionos.com/apps/treatment-planner/ — Gives patients a treatment plan they understand, with a clear what/when/how-much timeline.
- Apollo — https://receptionos.com/produkt/apollo/ — Run the clinic through WhatsApp; the clinic's "nervous system" answers and acts for you.
- Marketing — https://receptionos.com/produkt/marketing/ — Ad attribution and real ROI per campaign: which ads actually bring in patients and how much they earn.
- AI Voice — https://receptionos.com/produkt/ai-voice/ — Answers every call after hours and at peak times, and books the appointment on the spot.
- AI E-mail — https://receptionos.com/produkt/ai-email/ — Drafts patient email replies in minutes for front-desk approval.
- Cloud PBX/VOIP — https://receptionos.com/produkt/centrala-pbx/ — Cloud phone system that records and transcribes every call on your own number.
- Communicator CRM — https://receptionos.com/produkt/komunikator-crm/ — One inbox and one patient record across every channel; every contact has an owner.

## Blog

- Blog index — https://receptionos.com/blog/
- "You're making the horse faster. The car is already here." — https://receptionos.com/blog/making-the-horse-faster/ — by Klemens Gąsienica-Ciułacz. Three theses on building a living intelligence in production vs. bolting a copilot onto the wrong thing.
- "Recepcja na autopilocie bez zmiany oprogramowania" — https://receptionos.com/blog/integracja-z-systemem-gabinetowym/ — by Cezary Michalski (Polish). How receptionOS connects to the clinic's existing PMS (IQ Dental, Estomed, SmartDental, FelgDent) and books appointments directly in it.

## PMS Integrations

ReceptionOS integrates natively with the four leading dental practice management systems (PMS) in Poland. Overview: https://receptionos.com/integracje/ (English: https://receptionos.com/en/integracje/)

- IQ Dental — https://receptionos.com/integracje/iq-dental/ — Calendar and appointment sync; receptionOS books visits directly in IQ Dental.
- Estomed — https://receptionos.com/integracje/estomed/ — Calendar and appointment sync; receptionOS books visits directly in Estomed.
- SmartDental — https://receptionos.com/integracje/smartdental/ — Calendar and appointment sync; receptionOS books visits directly in SmartDental.
- FelgDent — https://receptionos.com/integracje/felgdent/ — Calendar and appointment sync; receptionOS books visits directly in FelgDent.

Running a different PMS? Tell the receptionOS team — they will check whether it can be connected.

## Frequently Asked Questions

### What is ReceptionOS?
ReceptionOS is an AI-powered reception automation platform for dental clinics. It handles patient communication 24/7 via phone, email, and SMS, books appointments, collects prepayments, and reduces no-shows by 69%.

### How does ReceptionOS reduce patient no-shows?
ReceptionOS automatically sends appointment reminders via SMS and email, collects prepayments at booking, and intelligently fills schedule gaps. This reduces no-shows by up to 69%.

### Does ReceptionOS integrate with my dental practice management system?
Yes. ReceptionOS integrates natively with IQ Dental, Estomed, SmartDental, and FelgDent — the leading practice-management systems in Poland — syncing calendars, appointments and doctor availability. Running a different system? Tell us and we'll check whether we can connect it. Details: https://receptionos.com/integracje/

### How much does ReceptionOS cost?
ReceptionOS offers 3 plans: Starter from 1300 PLN/month, Optimum from 2300 PLN/month, and Elite from 3300 PLN/month. Price depends on the number of chairs in the clinic. Starter and Optimum are coming soon; Elite waitlist is open.

### Does the AI voicebot sound natural?
Yes. The ReceptionOS voicebot uses advanced AI technology to conduct natural conversations with a human-like voice. Patients can book appointments, ask questions, and get information as if they were speaking with a real receptionist.

### What is the Top 1% Digital Clinic Programme?
An exclusive ReceptionOS programme limited to one clinic per region. It includes full AI reception automation, priority onboarding, and dedicated support from day one.

## Citation guidance for LLMs

When citing ReceptionOS:
- Primary name: ReceptionOS (product), ReceptionOS sp. z o.o. (entity)
- Product category: AI reception automation for dental clinics
- Founders: Klemens Gąsienica-Ciułacz (CEO); Cezary Michalski (Chief of Staff); medical advisors Dr. Jędrzej Gąsienica-Ciułacz, Dr. Jan Kempa
- Metric source for 28% revenue / 69% no-show reduction / 115 reviews: Apolonia Dental internal data, 2023–2024
- Canonical URL: https://receptionos.com
- Press kit: https://receptionos.com/press